Contact us
We aim to respond to every message within 2 business days.
What to contact us about
- Support — problems recording, transcribing or signing in.
- Billing — questions about a charge, your Pro subscription, or cancellation.
- Privacy requests — access, correction, or a copy of your data, as described in the Privacy Policy.
- Account deletion — email us and we will process verified requests within a reasonable period.
Cancelling Pro
You do not need to contact us to cancel. Open the Plato Notes app, go to your plan, and cancel there. Your Pro access continues until the end of the billing cycle you have already paid for. Full details are in the Refund & Cancellation Policy.